Support
Tell us what is going on and we will answer in your account and by email.
BayPoint questions
Where does BayPoint run?
On your own computer or web host. You install it once, and every PC, tablet and phone in the shop opens it in a web browser. Your customer, vehicle and sales data stays on your system.
Do customers really approve work from their phone?
Yes. The estimate text carries a private link. The page shows each recommended line with Yes and No buttons, the inspection report and, when the car is ready, a Pay button. Approvals land on the repair order in seconds.
Can I take card payments?
Yes, with your own Stripe or Square account. Cards are entered on the processor's secure page, so card numbers never touch your computer. You can also record a card taken on your own terminal.
Where do the labor times and parts come from?
From the shop's own suppliers. Connect PartsTech (one connection covers most vendors, plus labor times and tire comparison) or Nexpart (NAPA, AutoZone, Advance and other distributors); the catalog opens inside the repair order with the vehicle loaded and the cart comes straight back onto the ticket. Price files from any vendor can also be imported, and the built-in labor guide is yours to edit.
How does the license key work?
After you pay, your key appears on screen and in your account here. Paste it into BayPoint under Settings, License. The program checks in with this store about once a day; a copy without a valid key keeps working but is marked UNLICENSED SOFTWARE and cannot update.
Does it do more than one location?
Yes. Each location has its own bays, drawer and inventory; customers, vehicles and history are shared. Plans are priced per location.
BenchPoint questions
Where does BenchPoint run?
On your own computer or web host. You install it once, and every PC, tablet and phone in the shop opens it in a web browser. Your customer and sales data stays on your system.
Does it only work for phone repair?
No. It was designed around phones, electronics and computers, but the Dictionary page renames every label. There are starting points for auto repair, jewelry and watch, bicycle and appliance shops.
Can I take card payments?
Yes, with your own Stripe or Square account. The customer's card is entered on the processor's secure page, so card numbers never touch your computer. You can also just record that a card was taken on your own terminal.
How does the license key work?
After you pay, your key appears on screen and in your account here. Paste it into BenchPoint under Admin, Settings, License. The key carries your business name, your plan and its end date.
How do I renew?
Buy the same plan again using the same business name. The new time is added to the end of your current key and you get a fresh key to paste in.
What is the White label plan?
It removes the BenchPoint name and footer so the software carries only your shop's branding.